Exchange & Return

We want you to be completely happy with your purchase

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges online-Store or we accept returns by Mail for up to 30-days after an item was purchased. Items must be unworn, in its original packaging, and accompanied by the Order Invoice. 

You must have a copy of your original Sales Receipt or Order Confirmation email. The store will not be able to process the return without proof of purchase. Original shipping charges are not refunded in the case of a return or exchange.  Refunds will be applied to the original payment method on which you made the online purchase. Please be sure to bring that card with you to the store. The store associate will be happy to assist you immediately with your refund or exchange.


How to return an item at our online store

1. Fill in the returns form and print a freepost label.

2. Package your return securely. Include as much original packaging as possible.

3. Take it to the post office and ask for a certificate of posting.

4. Your return will be processed and a replacement or a refund will be issued.


Returns Policy

If you wish to return part or all of your order for a refund or exchange you must notify us within 14 days of the day after delivery of the item. You may notify us by submitting a return request in the completed orders section of your account on this website or by email or by telephone.

Customers might not get a full refund if items are returned to us used or washed, not in the original condition with tags intact, with any marks or odours (e.g. perfume or cigarette smoke).

We request that items are returned along with their original manufacturer's packaging so that future customers can receive the item as the manufacturer intended.

Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit.


Right to Cancel

You have a statutory right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please see our Right to Cancel page for full details.


Refund Policy

For whole order return requests or cancellations received within 14 days of the day after delivery of the order we will refund your payment, including the packing and postage costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The buyer is responsible for the costs of returning the order items.

For partial order return requests received within 14 days of the day after delivery we will refund the order item costs. Packing and postage costs are not refundable. The buyer is responsible for the costs of returning the order items.

Whole or partial order return requests received after 14 days of the day after delivery may be accepted at our discretion and a credit note or exchange offered. The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items.

Standard packing and postage costs for exchange items will not be charged unless the exchange items are subsequently returned to us for a refund in which case they will be deducted from the refund. Express packing and postage costs for exchange items must be paid in advance.



To submit a return request through this website, please log in to your account, go to ‘Completed Orders’, click on ‘Return Items’ next to the relevant order, complete the form and click on ‘Submit Return Request’. Alternatively, please contact us by phone or email with your order number, what you would like to return and why you wish to return it.

You will then receive an email with your Return Request ID plus instructions on how to return the items to us.

We will agree with you to either refund, replace or exchange the item subject to availability.

Please post the return items back to us without undue delay and in any event not later than 14 days from the day on which you communicate your return request. We recommend you use a recorded or track and trace postal method that provides sufficient insurance cover for the value posted.

On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.

Once we have received you returned goods we will send you an email confirmation and your refund will be processed within 7 days.

Refunds will be paid back using the same means of payment as you used for the initial transaction. It can take a few additional working days for the banking and credit card system to credit the funds back onto your credit card or bank account once we have processed you refund.

If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.